Indicates a telephone is off-hook on the associated VoIP line. The associated VoIP line has been registered with a SIP proxy server. VoIP is not in use, the line is not registered, or the Wi-Fi gateway power is off. The gateway attempted to become IP connected and failed (no DHCP response, no PPPoE response, 802.1x authentication failed, no IP address from IPCP, etc.) The Red state times out after two minutes and the Service indicator light returns to the Off state. The gateway is attempting PPP connection, attempting IEEE 802.1X authentication, or attempting to obtain DHCP information. IP connected (i.e., the device has a WAN IP address from DHCP or 802.1x authentication and the broadband connection is up). There is not a broadband connection present. This is only used when there is no signal, not during times of temporary no tone during the training sequence. This pattern continues until the broadband connection is successfully established. If the broadband connection fails to be established for more than three consecutive minutes the LED switches to Flashing Green when attempting or waiting to establish a broadband connection alternating with a five second steady Red. The gateway is attempting a broadband connection (i.e., DSL attempting sync). There is a good broadband connection (i.e., good DSL Sync or Gigabit Ethernet). The flickering of the light is synchronized to actual data traffic. There is no cable or no powered devices connected to the associated ports.Īctivity seen from devices associated with the port. There are no powered devices connected to wireless (Wi-Fi).Īctivity seen from devices connected via Wi-Fi (the flickering of the light is synchronized to actual data traffic). Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).Īctivity seen from devices associated with the port (the flickering of the light is synchronized to actual data traffic). There are no powered devices connected to the Ethernet ports. Power-On Self-Test (POST) is in progress.Ī POST failure (not bootable) or device malfunction occurred.īattery is in place but isn’t being used. It may take up to 4 minutes.The following chart explains each status light and what it means. Unplug the power cable for 5 seconds and plug back in. Keep in mind this will interrupt your TV and internet service as well as any recordings in progress. Restart your Residential Gateway if you still are having trouble.Make sure the volume is not muted and is turned up on that system. If you are using a home theatre system, check to see that the power is on and the correct output is selected.Make sure the mute button hasn’t been pressed or the volume turned down on your TV, U-verse remote control, or other connected audio equipment.Make sure all connections are secure between your receiver and your TV.It may be a problem with the station provider and not U-verse. If it’s just a single channel, return to the channel and see if the sound has returned. Tune to another channel to see if the volume issue is limited to just this channel or all channels.If restarting your receiver didn’t resolve your sound issues, try these tips: Restart multiple receivers by unplugging each one for 5 seconds.(This takes approximately 5-8 minutes and will affect any DVR recordings in progress.) Press it again to restart the receiver. Hold down the POWER button for 10 seconds.Many TV issues can be fixed by simply restarting your receivers.
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